After many years of servicing scuba and commercial diving equipment, we have found a large variation of repair and service quality throughout Australia. Below we have compiled a list of 9 things you should be aware of when having your equipment serviced.
All service repairs are carried out by our qualified Factory trained Scuba and Breathing Apparatus Technicians. If you have any questions before or after a service please feel free to speak with Richard.
We will complete the service or repair on your equipment within 5 working days of receiving it. Exceptions will be the age of your equipment and the availability of parts. We will then advise you of your options. Emergency and urgent repairs may attract a surcharge.
Detailed analysis of equipment takes place, therefore all service work, overhauls and repairs feature the following:
The service technician will perform a quality assurance final check. Details of the checking procedure are on the back of the service report. These areas include:
Low pressure seats “bed in” may change slightly after a few dives. This may cause the second stage to “run on” or “free flow”. Return the regulator for a free check and we will readjust the line pressure, plus readjust the second stages. This is a routine adjustment.
We are authorised to service and repair any Scuba equipment that is commercially available. Please call us with any queries you may have about your equipment.
Different manufacturers have different policies on parts that are covered. We suggest you read the small print before purchasing your equipment. Most manufacturers using this system limit the warranty to the original owner and stipulate that it is serviced every year by an authorised service centre. Keeping your warranty papers/cards, original purchase docket and all paperwork of service work completed is a good idea.
'Labour is not covered under warranty' and there is a small postal charge to cover sending the parts to and from the manufacturers. If you feel your equipment is covered under warranty, please return all relevant paperwork along with your equipment before any service work is commenced. We will follow through with the manufacturer from there.
Regulators and BCDs should be services and inspected annually, even if not used. O-rings and hoses can perish. High-pressure seats wear when you use regulators and most low-pressure seats wear when not in use. This means that all parts will need to be dismantled, inspected for abnormal wear, ultrasonically cleaned or replaced if necessary, lubricated and then reassembled and tested. All regulators are tuned to factory specifications for optimum performance.
You will receive a current copy of our service report sheet for all service and repair work performed by our Service Technicians. We keep a copy on file for our reference. We invite you to discuss any comments, which you will find on the service sheet, which you are unsure of. If you are happy – we are happy!